N100,000 Vanished From Woman’s Account, GTB Claimed She Compromised Mobile App, which she Never Used.

Adelola Adetomi, an entrepreneur based in Lagos, could not believe her eyes on November 29, 2021, when she received debit notifications of N103,000 and N900 from Guaranty Trust Bank. She learned Sporty Internet was the recipient.

Adetomi said she called GTB customer care immediately, and the call representative admitted it was a fraudulent transaction.

“She said she could see I did not initiate the transaction. She said she would request GTB to put a restriction on the recipient’s account, and she sounded like Sporty Internet was their customer,” she told FIJ.

Adetomi said she went to a GTB branch in Abule-Egba the following morning to complain, and the bank representative who attended to her asked her to fill a dispute form and assured her he would send it to the right unit.

Adetomi said she did not rest but called GTB customer care every day until December 3, when they told her in an email that her account must have been compromised online.

“GTB said I used my mobile banking app, which I have never used or downloaded. I have always done all my transactions with the USSD code,” she said. “They said I also received a one-time password before they debited me, but when I asked them for the number that received the OTP, they were silent.”

She said GTB insisted that someone transferred the money from her mobile app to the recipient.

An attempted to speak with a GTB representative vial phone call, but it was not successful. At press time, the bank had not responded to an email sent to them