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Customers of Guaranty Trust Bank are having difficulties in making electronic transactions following what the banks have described…
Customers are groaning over Guaranty Trust Bank downtime on E-Transactions.
We reports that the customers of Guaranty Trust Bank are having difficulties in making electronic transactions following what the bank has described as “network failure.”
It has been observed that for over a week, that Guaranty Trust Bank has been experiencing downtime in its networks thus making it difficult for customers to make seamless transactions on their app.
The channels that have been impacted included, electronic transfers over the counter to other banks, PoS transactions, mobile app transactions and ATMs withdrawals.
Our correspondent who visited the Guaranty Trust Bank at the Lagos, Ogba 2 saw several customers who had issues completing transactions from their mobile apps and even over the counter. Transfers that were done got reversed after several hours.
A cashier told our correspondent that there was a huge network failure and all the banks were suffering from failed transactions, noting that the end-of-month pressure and banks’ reconciliations have made the situation worse.
A check at Guaranty Trust Bank on social media revealed that the bank customers are lamenting the challenges as they drag the bank.
According to a Twitter user, @Tees_Td “Dear @gtbank_help @gtbank, I made a transfer of 150k to a gtb account yesterday, I got debited but the receiver hasn’t receive it yet. I tried reaching out but no avail; kindly reach out back to me because no one gat time for this madness”.
GT bank has been messing with me for the past 3 days, they debit 2-3 times and take a while to reverse
Transferred to someone in the market yesterday and the person didn’t get it. They reversed it at 2am 🙂
— TheFolasade (@FolasadeOlukoju) August 31, 2022